Terms & Conditions

These terms and conditions govern all supply of goods and services ("products") by The Honey Hive 2018 Ltd ("Huka Honey Hive", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.hukahoneyhive.com ("the website"). They are effective from 01 November 2018 and will replace all earlier Huka Honey Hive terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and Supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and Delivery Charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

For local orders only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will ship to international locations. The prices are estimated at our checkout. The buyer is also responsible for checking if it is possible to import packaged honey products to their country.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

International Orders:

International shipping costs are determined by the total weight of your order, and the continent you are shipping to. To calculate the cost of shipping, please complete the stage of the checkout process which includes entering the shipping destination. You can view your total shipping costs prior to making payment.

Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering. You must provide a valid email address and phone number when placing your order so that you can be contacted if your package is held at the border. Packages that are held up by customs will be delayed, we do our best to get your package to you as quickly as possible but unfortunately, this is completely out of our control.

Confirming your order payment means you accept the conditions regarding the duties that may be incurred. We strongly recommend that you check your country's import regulations prior to confirming your order. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order, if applicable. Unfortunately, we are unable to provide you with the exact amount you will be charged, please contact your local government for specific details. Refusal to pay duties and/or tax will result in your parcel being returned. If the products are returned, for this reason, we cannot refund your order.

We ship within three business days. If we are unable to dispatch your order within three business days, we will contact you and advise you of the expected dispatch date.

WE DO NOT SHIP TO PO BOXES, please make sure a physical address is entered in your order.

PLEASE NOTE: ANY INTERNATIONAL ORDERS WHICH TOTAL MORE THAN 2KG (4.5lb) IN WEIGHT MAY REQUIRE ADDITIONAL SHIPPING CHARGES. OUR SHIPPING CALCULATOR IS NOT ACCURATE FOR SHIPMENTS ABOVE THIS LIMIT...WE RESERVE THE RIGHT TO ADVISE ADDITIONAL CHARGES OR FULL REFUND...

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment Options

We accept the following credit cards:

Visa, MasterCard and American Express

We also accept payment from your PayPal account if you have one. For local New Zealand buyers we also offer the option of direct bank payment.

Credit Card Security

All Paypal payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.

Click here to for PayPal's terms.
https://cms.paypal.com/nz/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Legal_Hub_full&locale.x=en_US

All Visa, Mastercard and American express card payments are processed via the dps PaymentExpress processing platform. It is fully secure and safe.

Shipping and Delivery

All items purchased from Huka Honey Hive are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Huka Honey Hive aims to deliver all stocked items within 3-5 working days in New Zealand, 6-8 working days to Australia and 8-12 working days to the Rest of the World. International delivery is made by airmail. The delivery charge will be applied according to the total weight of your order and will be displayed on the shopping cart page when you select shipping region.

It is the customer's responsibility to ensure they are legally allowed to import Huka Honey Hive products into their own country and to be responsible for any tariffs, taxes, duties or charges that may apply.

Returns

Huka Honey Hive endeavours to deliver products to our customers in perfect condition. If the product is found to be faulty we will replace the product or refund the full purchase price (excluding delivery) within 10 days of delivery. However, we are unable to accept liability for products damaged in transit and we will not refund on a "change of mind" basis.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.


To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable Law and Jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy Policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.hukahoneyhive.com

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.